How do I return an item?
Your product satisfaction is important to us. Regular full price merchandise can be returned or exchanged within 30 days of purchase IF the item(s) are unused, unaltered, in original condition with tags attached. Because of the intimate nature of our garments, clothing that is soiled with body oils, deodorant, make up can be refused for return or exchange. Clothing that has retained cigarette smoke odor, pet hair or is returned highly wrinkled may be subject to a cleaning or steaming fee.
Any items that are returned in used, worn and/or washed condition will be returned to customer or disposed of and we will be unable to issue any credits against those returns.
Sale items with receipts that clearly state final sale are not eligible for return or exchange.
Refunds will be made for the cost of the merchandise only. Shipping charges are non refundable.
No returns are accepted after 30 days. Refunds will not be issued for merchandise returned after 30 days.
All refunds will be made back to the original form of purchase.
If there are any special circumstances surrounding returns or exchanges, they will be excepted on a case by case basis. Where store credits are issued, they are valid for one year from date issued.
If you wish to return an item please do the following:
Please send all returns to:
Returns will be refunded in the method of original payment. Please allow 1-2 billing cycles for the credit to appear on your credit card statement. We will notify you by email once the return has been received and the refund has been completed. There is no need to call to follow up returns. We are extremely efficient and timely in processing all returns.
Please note that any orders that are refused by the customer upon delivery will be subjected to return shipping fees. In addition, no reimbursements will be given for the original shipping fees.
If you have any questions or need additional assistance, please email email@example.com. Or, call us Monday - Friday from 9:30am - 5:30pm PST at 1-877-858-8820 or 310-858-8820.